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Explore the interactive infographic for a summary of the different organisations and their roles in maintaining the high standards of patient safety and care in the dental profession.
In NSW, complaints can be made to the Dental Council of NSW, the Health Care Complaints Commission or the Health Professional Councils Authority, who share information and consult jointly on all complaints.
Supports health professional councils (like the Dental Council of New South Wales) to regulate health practitioners and students in NSW.
Handles complaints about the conduct, performance, and health of registered dental practitioners and students in NSW. The Dental Council of NSW works with the Health Care Complaints Commission (HCCC) to manage complaints.
Deals with complaints about all health services and providers in NSW, including health organisations, registered practitioners and non-registered practitioners.
In Queensland, the OHO and Ahpra work together to oversee and regulate registered health practitioners, including dental practitioners.
Deliver Board approved programs of study that lead to a recognised qualification. Education providers have their programs accredited by the ADC and register their students with the Board.
Together, Health Ministers:
Regulate the use of medicine, drugs, poisons, and radiation.
If your complaint is about fees and charges, accessing or correcting health records, a clinic or hospital, or someone who is not a registered practitioner, these bodies may be able to help you.
With a provider number, dental practitioners can bill their services to patients’ private health insurers.
Professional Indemnity Insurance (PII) providers support practitioners when a claim has been made against them. Practitioners must have PII. PII providers can give advice on the level of cover required.
Dental practitioners can work in private practice, corporate clinics, public or community health settings, public and private hospitals, Aboriginal Community Controlled Health Organisations, and non-government organisations (NGOs).
Can provide mentorship or continuing professional development.
May determine the clinical scope of practice within their workplace i.e. practice may be amalgam-free, or requiring all endodontic treatment to be referred rather than providing the treatment onsite.
Help members to provide safe, high quality oral healthcare through education and standards for professional practice.
These organisations:
Community members and advocates play an important role in ensuring health practitioners are meeting the needs of patients and the public they serve.
Community members and advocates are involved in many parts of the health care system, including through organisations such as Consumers Health Forum of Australia and also in roles across the National Scheme.
